Method that is used to describe and to represent service processes. Compared to other concepts that are representing service processes, the blueprint-concept does also include the view of the customer. Because of that this method can be applied efficiently by managing the service process.


My name is Jan Puder (LinkedIn profile Jan Puder). I am the founder & CEO of the BusinessTech-Company. Me and the BusinessTech-Company want to push the digital frontier. This is the reason, why I started this website. I want to provide information about digital businesses, especially for Chief Digital Officers.

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