Graphical User Interface
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The term Graphical User Interface (short: GUI) describes the user interface of a software. It is used for human-machine interaction. A good user interface / usability ensures high customer satisfaction (KPI NPS).
Why this is interesting for a Chief Digital Officer (CDO)?Usability is a very important product feature in the digital world. Often it is the USP, like the iPhone. That's why the idea of thinking from the design point of view is keyword: Design Thinking. For this reason Scrum is important for Chief Digital Officer (CDO) to know.
See also (glossary Usability):
- Usability
- Customer Experience (CX)
- Customer Experience Managment (CEM)
- Customer Relationship Managment (CRM)
- Digital User Experience (DX)
- Graphical User Interface (GUI)
- User-centered design
- User Experience (UX)
- User Interface (UI)
Often you want to measure the performance of an organization or a project. KPIs are suitable for this. Since the digital world is data-driven, KPIs are very important for measuring success. That is why this is essential for Chief Digital Officer (CDO).
See also (glossary Key Performance Indicator (KPIs)):
- Key Performance Indicator (KPI)
- Customer Lifetime Value (CLV)
- Net Promoter Score (NPS)
- Customer Lifetime Value (CLV)
- Customer Churn Rate (CCR)
External links:
Jan
My name is Jan Puder (LinkedIn profile Jan Puder). I am the founder & CEO of the BusinessTech-Company. Me and the BusinessTech-Company want to push the digital frontier. This is the reason, why I started this website. I want to provide information about digital businesses, especially for Chief Digital Officers.
Latest posts by Jan (see all)
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