Concept of having a new work tool, applying it within the company and conveying the idea of it to all parties involved. Typically this refers to software programs that are being deployed in the company for the first time. There is a need for such a concept, since employees in the digital domain often must get used to working with new tools and software, and introducing them to these new tools is efficient for the company only when the employees are able to work with them. In the Hypercare concept, therefore, a point of contact is available for a certain period of time after the tools are introduced, who is very familiar with the tools and the employees, and who can help the employees with any questions or problems they may have. In the best case scenario, the point of contact is located directly on site, so that they are available at all times and can help out, provide feedback and give support quickly. External links:


My name is Jan Puder (LinkedIn profile Jan Puder). I am the founder & CEO of the BusinessTech-Company. Me and the BusinessTech-Company want to push the digital frontier. This is the reason, why I started this website. I want to provide information about digital businesses, especially for Chief Digital Officers.

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