IT Service Management (short: ITSM) are all measures and methods that are taken in IT to optimally support the flow of business processes.

Why this is interesting for a Chief Digital Officer (CDO)?
IT operations, whether cloud or other technologies, must be managed. This is where IT Service Management has established itself. However, it is primarily a topic for CIOs, i.e. classic IT. Sometimes, however, responsibility is also transferred to the Chief Digital Officer (CDO). Or at the very least, a CDO should at least know the topic.
See also (glossary IT Service Management (ITSM)):

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My name is Jan Puder (LinkedIn profile Jan Puder). I am the founder & CEO of the BusinessTech-Company. Me and the BusinessTech-Company want to push the digital frontier. This is the reason, why I started this website. I want to provide information about digital businesses, especially for Chief Digital Officers.

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