Service Level Objective
Service Level Objective (short: SLO) are targets that should be taken into account when drawing up an SLA.Why this is interesting for a Chief Digital Officer (CDO)?
IT operations, whether cloud or other technologies, must be managed. This is where IT Service Management has established itself. However, it is primarily a topic for CIOs, i.e. classic IT. Sometimes, however, responsibility is also transferred to the Chief Digital Officer (CDO). Or at the very least, a CDO should at least know the topic.
See also (glossary IT Service Management (ITSM)):
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